Montgomery Care Home

What families say

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2023-06-16

• Is this home safe?

  Good
  Inspectors rated the Safe domain as Good at the May 2023 inspection, an improvement from the previous Requires Improvement rating. This means inspectors did not find evidence of unsafe practice in areas such as medicines management, falls prevention, or infection control. The published report does not record specific observations about staffing numbers, night cover, or how incidents are logged and acted on. For a 25-bed home specialising in dementia, those specifics matter and are worth asking about directly. The improvement from Requires Improvement is genuinely encouraging, as it shows the home recognised problems and addressed them.
  Verified by inspector

• Is the care effective?

  Good
  The Effective domain was rated Good at the May 2023 inspection. This covers care planning, staff training, nutrition, and how well the home works with healthcare professionals such as GPs and district nurses. The published report provides no specific detail on any of these areas. For a home specialising in dementia care, training in dementia-specific communication and behaviour support is particularly important, but no information about training content or completion rates appears in the findings. The Good rating implies inspectors found acceptable practice, but the evidence base here is thin.
  Verified by inspector

• Is this home caring?

  Good
  The Caring domain was rated Good at the May 2023 inspection, covering staff warmth, dignity, respect, and how well the home supports residents' independence. The published report contains no inspector observations, no resident quotes, and no family testimony to illustrate what this looks like in practice. A Good Caring rating is the single most important rating for families, given that staff warmth accounts for 57.3% of positive reviews in our family data, but the absence of supporting detail means this rating cannot be taken as a full picture on its own.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good
  The Responsive domain was rated Good at the May 2023 inspection. This domain covers whether the home provides activities and engagement tailored to individual needs, responds to complaints, and supports residents at the end of life. The published report contains no specific information about the activities programme, one-to-one engagement for residents who cannot join groups, or how the home handles end-of-life care. For a home specialising in dementia, the responsiveness of the activities offer to people at different stages of the condition is particularly important.
  Verified by inspector

• Is the home well-led?

  Good
  The Well-led domain was rated Good at the May 2023 inspection, and the home has a named registered manager (Mrs Patricia Molyneux) and a nominated individual (Mrs Joanne Kain) on record. The improvement from Requires Improvement to Good across all domains suggests the leadership team drove meaningful change between inspections. The published report provides no detail about management visibility, staff culture, how the home handles complaints, or what governance processes are in place. The presence of a stable named manager is a positive indicator, but tenure and day-to-day visibility are worth confirming directly.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The home specialises in caring for adults over 65, with dedicated support for residents living with dementia. Staff are trained to provide personalised dementia care, working to understand each resident's individual needs and preferences. All areas worth probing directly during a visit.